Registration and sign-in
Use only official portal forms. Email identity is normalized, and the password must satisfy the displayed requirements. Sign-in errors intentionally avoid revealing unnecessary account information.
Verification email did not arrive
Check the entered address, spam or junk folders, mailbox capacity and wait a short reasonable period. Then use the official resend control. A success message means the portal accepted the request; it does not guarantee delivery by the mail provider.
Password recovery
Request a new link through the recovery form. An expired or used link cannot be revived—request another. Changing the password revokes other mobile tokens according to the security policy.
Security
Support never asks for your password, reset link, verification code, OAuth code, MFA secret or recovery code. If email delivery fails, sign in when possible and create a private Account problem ticket; email verification is not required for this case.