Why site data is used
An authentication cookie maintains sign-in and the protected session. Local storage may retain anonymous player preferences and help migrate them into an account. They are different: blocking cookies can break sign-in, while blocking storage can affect local preferences.
Safe troubleshooting order
- Reload only the page.
- Retry the action once.
- Sign out and in only for an authentication problem.
- Compare another supported browser.
- Clear data for this portal only, and only after the earlier steps fail.
Clearing site data ends the local session and can remove anonymous preferences and unsynchronized progress. Do not clear all browser history first and do not permanently disable protection.
If the error persists, create a technical ticket naming the exact feature. Never send cookie or local-storage contents.